Being a veterinary practice manager is a unique kind of wild. You’re leading a team, handling client drama, managing the budget, navigating burnout, and still trying to be the calm in the storm.
Here are 10 things I wish someone had told me my first year:
1. You won’t fix everything overnight. And that’s okay. Focus on progress, not perfection.
2. Boundaries are not optional. You can’t lead well if you’re always available, exhausted, or overwhelmed. Learn to say, “Let’s add this to tomorrow’s plan.”
3. Trust takes time-and consistency. Show up for your team. Admit mistakes. Be human. That builds more loyalty than pretending to be bulletproof.
4. Systems > heroics. Stop trying to be everywhere at once. Create processes that make your team strong without you hovering.
5. You need PM friends. Find other practice managers. Vent, learn, laugh. PM2PM isn’t just a catchy name-it’s a lifeline.
6. Build Strong Vendor Relationships. Your vendor reps are a goldmine of
knowledge. They know what’s working (and not working) at other practices in your area-and they’re eager to help. Don’t just see them as salespeople; treat them as strategic partners.
7. Ease into Change. Give yourself about 90 days to really understand your team before making any major changes. People need time to adjust to a new manager, and rushing in can create resistance. Take a collaborative approach: invite your team into the problem-solving process. Change sticks better when people help shape it.
8. Delegate with Intention! You don’t have to do it all. In fact, you shouldn’t. Sit down with your team and ask what they’re passionate about. Some may enjoy handling inventory or the schedule, while others might thrive managing your clinic’s social media, safety protocols, or team celebrations. Delegating builds ownership-and frees you up to lead more effectively.
9. Celebrate the Wins! Veterinary medicine is tough. It’s fast-paced, emotional, and high-stress. That’s why it’s so important to slow down and celebrate