What I Wish I Knew My First Year as a Practice Manager
Being a veterinary practice manager is a unique kind of wild. You’re leading a team, handling client drama, managing the budget,…
Brandy Hendrix, M.Ed, CVPM Brandy Hendrix is a dedicated veterinary professional with over 20 years of experience in the field. She began her career as a veterinary assistant and has since worked in nearly every role within a veterinary practice – except veterinarian gaining invaluable hands-on experience in clinic operations and management. Brandy holds a Bachelor’s degree in Business Management from Oklahoma State University and a Master’s degree in Special Education from Grand Canyon University. Her passion for leadership and practice efficiency led her to earn the Certified
Brandy Hendrix is a dedicated veterinary professional with over 20 years of experience in the field. She began her career as a veterinary assistant and has since worked in nearly every role within a veterinary practice—except veterinarian—gaining invaluable hands-on experience in clinic operations and management.
Brandy holds a Bachelor’s degree in Business Management from Oklahoma State University and a Master’s degree in Special Education from Grand Canyon University. Her passion for leadership and practice efficiency led her to earn the Certified Veterinary Practice Manager (CVPM) designation in 2025, solidifying her expertise in veterinary business management.
Married to a veterinarian for 26 years, Brandy has a unique perspective on both the medical and business sides of veterinary practice. With a deep understanding of clinical operations, team management, and business strategy, she is committed to helping veterinary teams thrive by improving workflows, enhancing client experiences, and fostering strong practice cultures.
The PM2PM Marketplace is a specialized hub designed for veterinary practice managers to access, share, and sell valuable resources tailored to the veterinary industry. What You’ll Find in the PM2PM Marketplace: Customizable SOPs & Templates – Download or purchase ready-to-use documents to streamline your practice operations. Educational & Training Materials – Access courses, webinars, and guides created by industry experts. The PM2PM Marketplace is powered by practice managers for practice managers, ensuring that every tool, template, and service is practical, relevant, and industry-specific.





A PM2PM Community Forum would serve as a dedicated space for veterinary practice managers to connect, collaborate, and share industry knowledge. It would offer:
✅ Peer Support & Advice – Ask questions, share experiences, and get feedback from fellow practice managers.
✅ Resource Sharing – Exchange SOPs, templates, checklists, and best practices.
✅ Industry Updates – Stay informed on the latest trends, regulations, and innovations in veterinary management.
✅ Mentorship & Networking – Connect with experienced professionals for guidance and mentorship.
✅ Problem-Solving Discussions – Tackle common challenges like staff retention, financial planning, and client communication.
Being a veterinary practice manager is a unique kind of wild. You’re leading a team, handling client drama, managing the budget,…
“So what exactly do you do all day?” If you’re a veterinary practice manager, you’ve probably heard this question—from friends, family,…
What are KPI’s? KPIs are Measurable metrics that track business performance. Key Performance Indicators (KPIs) are the critical (key) quantifiable indicators…