Handling Workplace Conflicts: A Guide for Practice Managers
Conflict is inevitable in any workplace, and veterinary practices are no exception. With the fast-paced environment, emotional cases, and diverse personalities…
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How I Handled a Staff Conflict That Almost Derailed the Team
Let’s be real: not all teams are sunshine and snuggly puppies. A few years ago, two team members at my clinic…
How to Build a Culture of Accountability Without Micromanaging
Let’s get real-micromanagement sucks. For your team, for you, and for the overall vibe of the practice. But so does a…
Top 5 KPIs Every Practice Manager Should Track (And How to Use Them)
What are KPI’s? KPIs are Measurable metrics that track business performance. Key Performance Indicators (KPIs) are the critical (key) quantifiable indicators…
A Day in the Life of a Practice Manager: Chaos, Coffee & Calm
“So what exactly do you do all day?” If you’re a veterinary practice manager, you’ve probably heard this question—from friends, family,…
What I Wish I Knew My First Year as a Practice Manager
Being a veterinary practice manager is a unique kind of wild. You’re leading a team, handling client drama, managing the budget,…